TO ENSURE YOUR BILL REACHES YOU IN A TIMELY MANNER PLEASE CONTACT
OUT CUSTOMER SERVICE STAFF AT
(865) 687-5345, TO UPDATE YOUR MAILING ADDRESS AND PHONE NUMBER.
Welcome to the
Northeast Knox Utility District's online Customer Service Center for
your utility account. Paying your monthly bill is easy! To make
paying your bill as convenient as possible, the Northeast Knox
Utility District offers a number of different payment options:
your bill by phone!
Toll Free: 1-888-626-8426
Have your account number ready!
Northeast Knox Utility District has
installed an Interactive Voice Response System (IVR). This
system provides audio menu prompts to the customer and will receive
touch tone and/or spoken responses from the caller. Through
prompt/response interaction, the IVR system collects the information
necessary to process your payment securely. Customers may also
check the balance due on their account.
your bill online!
Save time, gas, or a stamp
Transactions are safe and secure
Payment is credited
to your account instantly
Check balance, payment history, or consumption
Update your account
Pay with your
Debit or Credit Card
the instructions below to
register if you have not already done so.
to Pay over the internet using your credit card. You will need to
register first in order to pay online. Please note that in order to
get same-day credit for your payment, you must complete the online
payment process and finalize your transaction by 12 noon on
This internet site is available 24 hours a day, seven
days a week.
Click on the link
from the NEKUDs webpage or browse to:
on the Register
Input your First Name,
Last Name, and Email Address, then click Save.
An email will be
immediately sent to you with a temporary password.
Return Login Page
your User Name and Temporary Password.
(Note: Your User Name will be your email address)
7. Once you are logged into
Online Bill Payment, you will be prompted to change your password.
Follow the on-screen instructions to establish a
Now you will be required to link to your account(s). Click on Link
You are only required to link to your account the first time you
in. Thereafter the link will already be established. (Customers
with multiple accounts may link to more than one account with a
single user name.)
Enter your account number from your bill.
10. 10. Enter
your tenant number from your bill.
11. 11. Enter
your account PIN. (Your
account PIN is by default the last four digits of the Social
Security Number on the account. If you do not have a Social
Security Number on file you will need to contact Customer Service at
865-687-5345 to have a PIN established for you.)
Enter an Alias
for your account.
(An alias is simply a name that you choose for your account that you
can easily recognize rather than using an account number. Customers
with multiple bills will use alias names to differentiate among
accounts. The recommended alias is your address as in the example
above. Another example might be: 201 S. Main St. Irrigation)
to go your account.
automatically by direct debit!
No Postage Saves
Money No Postage
No Late Charges
No Cut-offs Convenient Worry-free
your bill automatically each month by direct debit to your checking
Click here for more information
and instructions on how to register.
Pay by mail
Mail full payment
of the amount due along with your payment stub to the address
indicated below. A courtesy envelope is enclosed with your monthly
bill for you convenience. Please make your check or money order
payable to the Northeast Knox Utility District include the payment
stub and write your account number on the face of the check/money
order. DO NOT SEND CASH.
7214 Washington Pike
Corryton, TN 37721
Pay in person
pay your bill in person at the above address between 8:00 a.m. and
"Drive Thru" window
Our drive thru window is located on the
east side of the building and open between 8:00 a.m. and 4:30 p.m.
Pay by night
A payment drop box
for "after hours" payments is located on the East side of the
building, next to the "drive thru" window. You must include
the payment stub portion of your bill along with a check or money
order when using the night drop box.
DO NOT SEND CASH.
Misplace or didn't
receive your bill?
Click here to register so that
you can view your current utility bill online. Simply print out a
copy of your bill and send it along with your payment to the above
Payment of your utility bill is due by the date indicated on your