7214 Washington Pike
TO ENSURE YOUR BILL REACHES YOU IN A TIMELY MANNER PLEASE CONTACT OUT CUSTOMER SERVICE STAFF AT (865) 687-5345, TO UPDATE YOUR MAILING ADDRESS AND PHONE NUMBER.
Welcome to the Northeast Knox Utility District's online Customer Service Center for your utility account. Paying your monthly bill is easy! To make paying your bill as convenient as possible, the Northeast Knox Utility District offers a number of different payment options:
Pay your bill On-Line!
Pay your bill by phone!
Toll Free: 1-855-511-2226
Northeast Knox Utility District has installed an Interactive Voice Response System (IVR). This system provides audio menu prompts to the customer and will receive touch tone and/or spoken responses from the caller. Through prompt/response interaction, the IVR system collects the information necessary to process your payment securely. Customers may also check the balance due on their account.
Pay automatically by direct debit!
Saves Time No Postage Saves Money-No Postage No Late Charges No Cut-offs Convenient Worry-free
Pay your bill automatically each month by direct debit to your checking account. Click here for more information and instructions on how to register.
Pay by Mail
Mail full payment of the amount due along with your payment stub to the address indicated below. A courtesy envelope is enclosed with your monthly bill for you convenience. Please make your check or money order payable to the Northeast Knox Utility District include the payment stub and write your account number on the face of the check/money order. DO NOT SEND CASH.
Northeast Knox Utility District
Pay in person
"Drive Thru" Window
Our drive thru window is located on the east side of the building and open between 8:00 a.m. and 4:30 p.m.
Pay by night drop box
A payment drop box for "after hours" payments is located on the East side of the building, next to the "drive thru" window. You must include the payment stub portion of your bill along with a check or money order when using the night drop box. DO NOT SEND CASH.
Payment of your utility bill is due by the date indicated on your bill.